1. ORDER CONFIRMATION:
When a purchase has been made on our website (“Site”) https://beverlyhillsroses.ae/, customer will receive a system-generated email confirming their order. Please check and verify that the details captured in the order confirmation are correct. If you would like to make any changes to your order, please contact us immediately by email at firstname.lastname@example.org or call us on +971 55 400 8588. You will have to pay the difference in amount if your order value increases after making changes to the order.
2. ORDER PROCESSING:
Your order will be processed as soon as your order is confirmed. Some products may have to be ordered from our suppliersto fulfil your order. Delivery will be scheduled as per the required date and time slot.
Subject to the other Term and Conditions, we offer refunds to our customers only for the following reasons.
• If we delivered an incorrect product.
• If the product is defective.
• If the product was damaged in shipping.
• If the product is tampered.
Refunds will be made only through the original mode of payment. Please allow 7-10 working days for the amount to be credited to your account.
We do not accept complaints, nor offer a refund after the product had been accepted and collected by the receiver. Moreover, we do not offer a refund for the following reasons.
• If the products are delivered to an incorrect address provided in the order.
• If the recipient was unavailable at the address provided in the order and the delivery was unsuccessful.
• If the fresh product quality decreased in transit due to a delay in delivery because of an incorrect delivery address provided in the order on a change in address during delivery.
• If the product quality deteriorates due to improper handling by the recipient after delivery.
4. DAMAGED / DEFECTIVE PRODUCTS:
If you receive any of our product in a damaged or defective condition, please report it to us immediately and send us photographs by email or WhatsApp. We will at our sole discretion either deliver to you a new product at our own cost or refund to you the cost of the product.
If your order has not been taken into production, we could change or cancel your order and provide you a refund, deducting any processing or administration fees as may be applicable. Some products which are imported upon receiving your order cannot be cancelled if our supplier has already processed our order.
If your order is in transit but has not reached its destination, we will cancel the delivery, if you wish. However, we will not be able to provide a refund due to the vulnerability and freshness of the products
We do not accept any product exchanges after delivery.
We may change or update this Refund and Returns Policy occasionally to meet new requirements and standards. We reserve the right to modify our Refund and Returns Policy at any time. Therefore, customers are encouraged to frequently visit this section to know about the changes. Modifications will be effective on the day they are posted.
Beverly Hills Flowers Trading LLC